Mayor of Cork County, Cllr Declan Hurley, said the move would impact business in rural towns like Dunmanway in West Cork, one of the branches to adopt a no cash at the counter policy.
“I am very surprised and disappointed that Bank of Ireland have chosen to introduce a no counter services option. I would be very concerned that introducing such a system will have a serious negative impact on local businesses in the town as they deal in coins on a daily basis,” he said.
Mr Hurley added that he feared it would mean people would travel outside of towns like Dunmanway to do their business.
“I believe that moving to a ‘no counter service’ will be a great inconvenience to the general public, who expect and prefer a face to face service in the bank and I fear it will result in people travelling to other towns to use banks, which still provide over-the-counter coin services, which in turn will have a negative economic impact for the town of Dunmanway,” he said.
Bank of Ireland has said it wants to gear more of its 250 branches to an “advice and self-service” model, with a target of making 100 cash-free by the end of 2017.
Customers in the affected branches can withdraw and lodge cash via self-service machines. The bank says it is doing so because only 3% of transactions in branches are now done at the counter.